Tag Archives: mozy

MozyPro Update

I pitched MozyPro a few posts back as a viable back-up tool for field workers.  Everything was running smoothly until I closed the account it was charging to and opened a new one.  That is when the trouble began.  Every time I called the (877)MozyPro I actually received an “All circuits are busy” recording.  (I don’t think I have heard that recording in quite a while.)  Rather than flip me into a loop they just stopped me cold.  I finally wrote tech support and a very nice guy named Josh called back.  However, he could not help me with billing as he was on the wrong side of the office…

To make a long story short MozyPro fails on the customer service side and if you are stuck in the bush making satellite phone calls to a overloaded number you are going to lose patience a lot faster than I did.  Great software, lousy execution.

UPDATE: Mozy got back to me with an apology.  Take a look at the comments.

Mozy – Back-up while in the field

I’d like to offer up a small application that may make your life a little easier. Mozy is an online storage application that encrypts and then stores your data in a remote location. The beauty of it for aid workers is that the initial upload of the bulk of the data can occur when your back at HQ where there is ample bandwidth. All subsequent updates are incremental uploads of only the freshest data. all data is encrypted and there is a bandwidth throttle mode for those of you in the bush.