MozyPro Update

I pitched MozyPro a few posts back as a viable back-up tool for field workers.  Everything was running smoothly until I closed the account it was charging to and opened a new one.  That is when the trouble began.  Every time I called the (877)MozyPro I actually received an “All circuits are busy” recording.  (I don’t think I have heard that recording in quite a while.)  Rather than flip me into a loop they just stopped me cold.  I finally wrote tech support and a very nice guy named Josh called back.  However, he could not help me with billing as he was on the wrong side of the office…

To make a long story short MozyPro fails on the customer service side and if you are stuck in the bush making satellite phone calls to a overloaded number you are going to lose patience a lot faster than I did.  Great software, lousy execution.

UPDATE: Mozy got back to me with an apology.  Take a look at the comments.


2 responses to “MozyPro Update

  1. I apologize for the experience you had. It seems you hit us during an infrequent period when either our call center or an international telecoms provider was experiencing a problem. The issue was resolved quickly and the phones are working again. If you ever need help again, please contact me directly on

  2. When restoring, Mozy Pro Can take 24 hours (or more, as I sit waiting at hour 30) on a weekend (weekdays would take longer) to simply GATHER the files that you need to download before you can even start to download them. (50k files or a VERY SMALL server) This makes it worthless for Dr.s lawyers, dentist, hotels,… or anyone who needs their data restored rapidly.

    Further, I have been on the phone waiting simply for someone to answer the phone for over an hour so far with no response. I think that was a good assessment: Good idea, poor execution!!

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